Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Kitrex.

Last updated: March 3, 2026

Information We Collect

We collect information you provide directly to us, such as when you:

  • Create an account or profile
  • List equipment for rent
  • Make a rental booking
  • Contact us for support
  • Participate in surveys or promotions

This may include your name, email address, phone number, payment information, and profile details.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Communicate with you about products, services, and promotions
  • Monitor and analyze trends and usage
  • Detect, investigate, and prevent fraudulent transactions

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business.
  • Legal Requirements: We may disclose information if required by law or in response to legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • With Your Consent: We may share information with your explicit consent.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Secure data storage and processing practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data in a structured format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how you use our service
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@kitrex.com

Address: Kitrex Inc., Privacy Team

Response Time: We aim to respond to privacy-related inquiries within 30 days.